FAQ

1.About  Transport:
We usually suggest our customers do the  shipment by sea because It is economical, the air transport is short time but  expensive. The forwarder can be provided from you then we will help to contact  them, and you also can use our cooperation forwarder.


2.Are  you a trading company or a factory, will it be cheaper to buy from  your side?
 Xiamen Kuntuo Industrial Co., Ltd. is a  professional import and export trading company and an exporter of Quanzhou Anxi  Yongxing Machinery Co., Ltd. 
Anxi Yongxing Tea Machinery Co., Ltd. is a  tea processing machinery enterprise integrating design, manufacture and sales.  It focuses on tea processing machinery for 26 years and has formed 8 series of  tea processing machines with national independent intellectual property rights.  And processing machines that are model and highly efficient in improving the  quality of tea.


3.Do you provide product installation, training and after-sales service?

Most products can be installed and trained through online video and text mode. If special products need to be installed on site, we will arrange technicians to install and debug on site.

1.About Payment  Terms:
30%Deposit, balance  payment before shipment.
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2. About Payment  Price:
 FOB  Xiamen, the price is valid for 15days.


3. About Lead Time 
 Around  5-7days after receiving the deposit.


4. About Warranty Period:

4.1

The whole machine warranty period (months))

12

4.2

Main component warranty period (months)

Burner, Motor,

6

4.3

Wearing parts, other parts warranty period (months)

Transmission belt

3


5.About Transport:
We usually  suggest our customers do the shipment by sea because It is economical, the air  transport is short time but expensive. The forwarder can be provided from you  then we will help to contact them, and you also can use our cooperation  forwarder.


6.Are you a trading  company or a factory, will it be cheaper to buy from your side?
 Xiamen  Kuntuo Industrial Co., Ltd. is a professional import and export trading company  and an exporter of Quanzhou Anxi Yongxing Machinery Co., Ltd. 
Anxi  Yongxing Tea Machinery Co., Ltd. is a tea processing machinery enterprise  integrating design, manufacture and sales. It focuses on tea processing  machinery for 26 years and has formed 8 series of tea processing machines with  national independent intellectual property rights. And processing machines that  are model and highly efficient in improving the quality of tea.

More  reliable quality, more timely service.
 The  same quality, more favorable price.


7. Do you  provide product installation, training and after-sales service?
 Most  products can be installed and trained through online video and text mode.  If special products need to be installed on site, we will arrange technicians  to install and debug on site.


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